F. A. Q. 

Do you ship worldwide? 

Yes, we do. 

 

When can I expect my item(s) once I placed my order?

Orders are processed within 3-14 business days and are shipped with Royal Mail Special Delivery (Tracked and Signed). Because we rely on a third party, we can only give estimated delivery times (3-5 working days). Once your order is ready, we send you an e-mail with your tracking number. 

 

Who makes your products and where? 

Our products are made in the UK by skilled craftsmen. Currently we operate on a “Made To Order”-model, which means that we can ensure the highest quality and craftsmanship put into every piece from start to finish. 

 

What is your Return Policy?

Please click here to see our Return Policy.

 

How can I pay my order? 

The payment can be done by:

  • Visa (credit and debit cards) 
  • MasterCard (credit and debit cards) 
  • American Express 
  • Discover (US merchants only) 
  • Wire Transfer

For Wire Transfer, please fill in the contact form (click: here) including: item name, colour and size. Once your e-mail has been processed we send you the bank details and your order number. All orders are dispatched when payment has gone through. 

 

For general inquiries, please read our Terms and Conditions or contact us at: info@fridahoffman.com